I guess my insurance company stopped allowing Walgreens to be part of its reindeer games. I have no idea what the deal was, just that Walgreens was suddenly begging me to hassle Blue Cross/Blue Shield to not make whatever this change was. In this matter, Walgreens both overestimated how much sway I have with BC/BS and how much of a damn I give about who fills my monthly prescription.
In my city, every street corner has on it both a Walgreens and a CVS — someone decided that the best strategy was to always set up shop next to the other, because you can never have too many drugstores. So naturally, I decided to switch the prescription over to CVS, using this tool on their website.
In addition to the site being poorly coded (it asks for your address and zip code, then to find a store near you it asks for them again), it turns out it doesn’t work. When I went to pick up my order, it turned out the pharmacy never got the order. “Oh yeah,” the pharmacist said matter-of-factly. “The online thing loses, like, half the orders put into it.” I’ll give him this — when I then said, “Okay in that case I’ll just take this elsewhere,” he didn’t seem surprised.
Next I tried to transfer the prescription to Stop and Shop, our grocery store. I figure hey, we’re there weekly, so it’s convenient! I went to their online tool and I am happy to say that it didn’t lose my order. This is because it never got my order. When it got to the part where I put in my address and zip code to find the store near me, it couldn’t find one. No matter what I put in the fields, it was stymied. I even put the address of the actual store in the thing and it still insisted there was no Stop and Shop nearby. This was the only way to proceed, and I couldn’t proceed, so I had to give up.
Finally I tried Rite Aid. Everything went fine with their online tool, and I even got an email confirming that the transfer was received and was being processed. This morning I called to see if my prescription was ready, and it was CVS all over again. This time, however, the guy on the phone was a little more surprised that the web site had lost a prescription transfer because he was unaware there was an option to do so ON the web site. I guess that means not even half of those get through?
I live in one of the most medicated AND technologically advanced countries in the world. In America it’s assumed that everyone is carrying around a cell phone that can do things online, inform you of when they’re done, and find the best route to where it’s being done, all while hurling birds at buildings made by pigs. But three different pharmacies have online prescription transfer things that don’t do the one job they’re designed to do. I guess I’m going to have to physically walk the bottle over to a store like an animal so that they can process the transfer using telegraphs or bicycle messengers or orphans or whatever the hell else they use instead of, say, a global system of instant communication.
Here’s the thing, I never had any trouble with Walgreens’ web site. I guess I really should have signed their e-petition or whatever.